Facebook Integration Service Disruption

Incident Report for Simon Data

Resolved

This incident has been now resolved.

Posted May 19, 2022 - 15:20 UTC

Monitoring

Simon’s Facebook integration functionality has been restored, however we will be actively monitoring for any additional issues. Our team will contact you directly if it is necessary for your account to re-authenticate your Facebook credentials on the Simon Data integrations page.

Posted May 18, 2022 - 17:24 UTC

Identified

Our engineering team, in collaboration with Meta's team, has identified the issue and is working with Meta's development team to put the solution in place.

Posted May 17, 2022 - 13:58 UTC

Investigating

We are currently experiencing a service disruption with Simon Data's Facebook integration affecting data syncs to the Facebook platform.

Our engineering team is working to identify the root cause and implement a solution in collaboration with the Meta Developer Operations team.

Posted May 16, 2022 - 14:05 UTC

This incident affected: Simon Data Syncs.