Monitoring - We are QA-ing an adjustment to the functionality and will post here when it's resolved.
Mar 04, 2024 - 22:21 UTC
Identified - We are currently investigating an issue that prevents users to successfully export via email datasets, segments or campaigns. Our team is looking into this and we will continue to provide updates.
Feb 28, 2024 - 19:51 UTC
Simon Web App Operational
90 days ago
99.95 % uptime
Today
Simon Event Trigger Flows Operational
90 days ago
99.73 % uptime
Today
Simon Data Pipes Operational
90 days ago
100.0 % uptime
Today
Simon Data Syncs Operational
90 days ago
100.0 % uptime
Today
Simon Audience API Operational
90 days ago
99.99 % uptime
Today
Simon Mail Operational
90 days ago
100.0 % uptime
Today
Simon Mail (message sending) Operational
90 days ago
100.0 % uptime
Today
Simon Mail (subscription management) Operational
90 days ago
100.0 % uptime
Today
3rd Party Email Operational
90 days ago
99.97 % uptime
Today
SendGrid API Operational
90 days ago
100.0 % uptime
Today
Iterable Global API Operational
90 days ago
99.94 % uptime
Today
3rd Party Push Operational
90 days ago
100.0 % uptime
Today
Airship Mobile Messaging Operational
90 days ago
100.0 % uptime
Today
AWS sns Operational
90 days ago
100.0 % uptime
Today
3rd Party SMS Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Delivery Notifications & Status Callbacks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 5, 2024

No incidents reported today.

Mar 4, 2024

Unresolved incident: Email Exports for Datasets, Segments and Campaigns Unavailable.

Mar 3, 2024

No incidents reported.

Mar 2, 2024
Completed - The scheduled maintenance has been completed.
Mar 2, 02:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 02:00 UTC
Scheduled - We will be undergoing scheduled maintenance at this time to update back-end processing of our web app.
Mar 1, 22:25 UTC
Mar 1, 2024
Resolved - This incident has been resolved.
Mar 1, 13:52 UTC
Update - We have implemented a fix and will provide another update once the issue has been resolved.
Feb 29, 19:54 UTC
Identified - We have identified an issue for some customers that is causing event datasets to have higher latency than normal. Our team has identified the issue and is working on a solution. We will provide updates.
Feb 29, 18:28 UTC
Feb 29, 2024
Feb 28, 2024
Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024
Resolved - This incident has been resolved. Our MTA partner started replaying historical missed data at 8:30ET. Customers will begin to see missed events delivered to their webhooks and continuing until all data has been replayed. We plan to replay 1 hour of open and click events from 2/22 1800UTC through (and including) 2/23 19:00UTC with a 5 minute pause between each hour of data.
Feb 24, 02:28 UTC
Update - We are continuing to monitor for any further issues.
Feb 23, 21:22 UTC
Monitoring - From our partner: "We have verified that the fix is working as expected and customers are seeing generation of live open and click events. We are actively finalizing testing on the replays and anticipate starting the recovery of historical open and click events within the next few hours. "

It is expected that events will be replayed and data might not be up to date as they "plan to replay 1 hour of data at a time, starting from the latest hour and working up to present time, with a pause of 5 minutes between each hour of data."

We are continuing to monitor the fix and will update this page with any further information.

Feb 23, 21:18 UTC
Investigating - Due to an outage with our mail transfer agent (MTA) partner, email events like opens and clicks may currently be underreported for any sends after 1PM EST 2/22/24. A fix has been identified and those events will be backfilled once the fix is in place. The fix is expected to go into place in the next few hours, then replay work will begin. Will will update here with more info as it comes in.
Feb 23, 19:44 UTC
Feb 23, 2024
Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.