Account Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 2026 - 05:30 UTC
Scheduled - Starting Wednesday, July 29, we'll archive old, unused datasets to keep your workspace easier to navigate and reduce load on your data pipelines.

What gets archived:

1. Datasets more than 90 days old with no references anywhere on the platform (segments, journeys, message content, custom contexts, exports, or other datasets).

2. Datasets more than 90 days old connected only to inactive segments, meaning segments that don't power any flow, journey, or message content and haven't been viewed in 30 days. These segments are archived too.

Every item passes a safety check first, and nothing you actively use is affected. Archiving is also reversible. If you have questions or want something restored, reach out to your TAM.

The value in this work in helping to remove clutter from your account and support decreasing the total time it takes to run a refresh where possible.
Jul 27, 2026 05:30 - Aug 17, 2026 05:30 UTC
Uptime over the past 90 days. View historical uptime.
Simon Web App Operational
90 days ago
99.99 % uptime
Today
Journeys Operational
90 days ago
100.0 % uptime
Today
Simon Event Trigger Flows Operational
90 days ago
100.0 % uptime
Today
Simon Data Pipes Operational
90 days ago
99.99 % uptime
Today
Simon Data Syncs Operational
90 days ago
100.0 % uptime
Today
Simon Audience API Operational
90 days ago
99.99 % uptime
Today
Simon Mail Operational
90 days ago
100.0 % uptime
Today
Simon Mail (message sending) Operational
90 days ago
100.0 % uptime
Today
Simon Mail (subscription management) Operational
90 days ago
100.0 % uptime
Today
3rd Party Email Operational
90 days ago
100.0 % uptime
Today
SendGrid API Operational
90 days ago
100.0 % uptime
Today
Iterable Global API Operational
90 days ago
100.0 % uptime
Today
3rd Party Push Operational
90 days ago
100.0 % uptime
Today
Airship Mobile Messaging Operational
90 days ago
100.0 % uptime
Today
AWS sns Operational
90 days ago
100.0 % uptime
Today
3rd Party SMS Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Delivery Notifications & Status Callbacks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 1, 2026

No incidents reported today.

Jul 31, 2026

Urgent Scheduled API Maintenance - Event Triggered Flows
Completed - The scheduled maintenance has been completed.
Jul 31, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 15:30 UTC
Scheduled - We will be performing scheduled urgent maintenance on the infrastructure supporting Simon Event Trigger Flows on Friday July 31, 2026 from 15:30–16:30 UTC. We do not anticipate any service downtime during this window. In the unlikely event of an issue, there is a small risk that some events received during this time may not be processed. We will post an update once maintenance is complete.
Jul 31, 15:27 UTC

Jul 30, 2026

Incoming Event Volume Degraded
Resolved - After further investigation of the anomalous event volume, there appears to be no incident. Following the recent API maintenance the team wanted to be certain that there were not any misconfigurations that went unchecked.
Jul 30, 20:21 UTC
Investigating - We are seeing a drop in the expected volume of incoming events. We are investigating
Jul 30, 19:08 UTC

Jul 29, 2026

Scheduled API Maintenance – Simon Event Trigger Flows
Completed - The scheduled maintenance has been completed.
Jul 29, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 07:00 UTC
Scheduled - We will be performing scheduled maintenance on the infrastructure supporting Simon Event Trigger Flows on July 29, 2026 from 07:00–08:00 UTC. We do not anticipate any service downtime during this window. In the unlikely event of an issue, there is a small risk that some events received during this time may not be processed. We will post an update once maintenance is complete.
Jul 21, 21:55 UTC

Jul 28, 2026

Planned Database Maintenance
Completed - The scheduled maintenance has been completed.
Jul 28, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 01:00 UTC
Scheduled - The Simon AI Engineering team will be conducting planned maintenance on our primary database infrastructure on Monday, July 27, from 8:00–9:00 PM CDT (01:00–02:00 UTC, July 28).

During this window, you may experience brief, intermittent service disruptions across the platform. In most cases, retrying the request should succeed. We do not anticipate extended downtime and will provide an update if the impact differs from what's expected above.
Jul 24, 22:04 UTC

Jul 27, 2026

Unresolved incident: Account Maintenance.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

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