All Systems Operational

Uptime over the past 90 days. View historical uptime.
Simon Web App Operational
Journeys Operational
Simon Event Trigger Flows Operational
Simon Data Pipes Operational
Simon Data Syncs Operational
Simon Audience API Operational
Simon Mail Operational
Simon Mail (message sending) Operational
Simon Mail (subscription management) Operational
3rd Party Email Operational
SendGrid API Operational
Iterable Global API Operational
3rd Party Push Operational
Airship Mobile Messaging Operational
AWS sns Operational
3rd Party SMS Operational
Twilio SMS Delivery Notifications & Status Callbacks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 22, 2026

Planned Redshift Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 10:00 UTC
Scheduled - We will be doing planned maintenance on one of our Redshift clusters. Service may be degraded during this time.
Sep 18, 20:52 UTC

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

Moving to Monetate Slack
Completed - The scheduled maintenance has been completed.
Sep 18, 14:00 UTC
Update - Our team will be sending new slack invites out today through Wednesday, please be on the lookout for them.
Sep 14, 16:26 UTC
Update - Simon is moving our client Slack accounts into the Monetate org. As part of this transition, we'll be shutting down your current Simon Slack instance on Wednesday, September 16, 2026.

Ahead of that date, we'll be exporting your Slack history and resetting up your platform alerts to point to the new channel, so nothing gets lost in the move.

The one thing we need from your side is approval on the Slack invitations as they go out, so your team can get added to the new workspace without delay.

Please reach out to your account team with any questions.
Sep 3, 14:43 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 3, 14:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 14:00 UTC
Scheduled - Simon is moving our client Slack accounts into the Monetate org. As part of this transition, we'll be shutting down your current Simon Slack instance on Wednesday, September 16, 2026.

Ahead of that date, we'll be exporting your Slack history and resetting up your platform alerts to point to the new channel, so nothing gets lost in the move.

The one thing we need from your side is approval on the Slack invitations as they go out, so your team can get added to the new workspace without delay.

Please reach out to your account team with any questions.
Sep 2, 21:34 UTC

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

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