All Systems Operational

Uptime over the past 90 days. View historical uptime.
Simon Web App Operational
90 days ago
99.99 % uptime
Today
Simon Event Trigger Flows Operational
90 days ago
99.95 % uptime
Today
Simon Data Pipes Operational
90 days ago
99.96 % uptime
Today
Simon Data Syncs Operational
90 days ago
99.95 % uptime
Today
Simon Audience API Operational
90 days ago
99.98 % uptime
Today
Simon Mail Operational
90 days ago
100.0 % uptime
Today
Simon Mail (message sending) Operational
90 days ago
100.0 % uptime
Today
Simon Mail (subscription management) Operational
90 days ago
100.0 % uptime
Today
3rd Party Email Operational
90 days ago
99.98 % uptime
Today
SendGrid API Operational
90 days ago
99.98 % uptime
Today
Iterable Global API Operational
90 days ago
99.98 % uptime
Today
3rd Party Push Operational
90 days ago
100.0 % uptime
Today
Airship Mobile Messaging Operational
90 days ago
100.0 % uptime
Today
AWS sns Operational
90 days ago
100.0 % uptime
Today
3rd Party SMS Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Delivery Notifications & Status Callbacks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
System outage
Resolved - This incident has been resolved.
Mar 31, 01:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 00:26 UTC
Identified - We're experiencing an outage. Flows and journeys will be delayed as we repair the impacted system.
Mar 30, 23:59 UTC
Mar 30, 2025
Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Snowflake Partial Outage
Resolved - This incident has been resolved.
Mar 19, 21:14 UTC
Identified - Simon is experiencing impacts to all data pipe refreshes, syncs, and journeys due to the Snowflake partial outage described here, https://status.snowflake.com/.
Mar 19, 18:22 UTC
Planned Database Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:00 UTC
Scheduled - Simon Data will be doing routine database maintenance on March 18th from 8:00PM - 9:00PM EST. This maintenance will only be for Journey syncs.

You could expect up to 20 minutes of downtime during this period.

During this planned maintenance there should be no impact to any campaigns outside of a brief delay in send due to the above mentioned downtime.
Mar 10, 21:03 UTC
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