All Systems Operational

Uptime over the past 90 days. View historical uptime.
Simon Web App Operational
90 days ago
100.0 % uptime
Today
Journeys Operational
90 days ago
100.0 % uptime
Today
Simon Event Trigger Flows Operational
90 days ago
100.0 % uptime
Today
Simon Data Pipes Operational
90 days ago
100.0 % uptime
Today
Simon Data Syncs Operational
90 days ago
100.0 % uptime
Today
Simon Audience API Operational
90 days ago
100.0 % uptime
Today
Simon Mail Operational
90 days ago
100.0 % uptime
Today
Simon Mail (message sending) Operational
90 days ago
100.0 % uptime
Today
Simon Mail (subscription management) Operational
90 days ago
100.0 % uptime
Today
3rd Party Email Operational
90 days ago
99.99 % uptime
Today
SendGrid API Operational
90 days ago
100.0 % uptime
Today
Iterable Global API Operational
90 days ago
99.99 % uptime
Today
3rd Party Push Operational
90 days ago
100.0 % uptime
Today
Airship Mobile Messaging Operational
90 days ago
100.0 % uptime
Today
AWS sns Operational
90 days ago
100.0 % uptime
Today
3rd Party SMS Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Delivery Notifications & Status Callbacks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Simon's Syncs Maintenance Nov 4, 2025 02:00-03:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 2025 - 17:31 UTC
Scheduled - Simon's Syncs infrastructure will be undergoing routine maintenance. During this time, campaigns may be delayed.
Oct 20, 2025 - 21:13 UTC
Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025
Jenkins Journeys Maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 23, 17:46 UTC
Scheduled - Simon AI's Journeys infrastructure will be undergoing routine maintenance. During this time, journey processing may be delayed.
Oct 27, 22:10 UTC
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
Third Party Outage: AWS - Ongoing
Resolved - After our continued monitoring, Simon is considering this issue resolved.
Oct 21, 19:48 UTC
Monitoring - All services are up and back to operational. AWS has resolved the last of the Redshift issues that have been impacting us. Our batch processing is continuing as scheduling and the team is monitoring progress.
Oct 21, 05:26 UTC
Update - Simon continues to monitor the AWS recovery progress. At this time, the AWS Redshift cluster recovery is still outstanding with AWS engineers. Services continue to remain impacted.
Oct 21, 02:36 UTC
Update - Some AWS services are beginning to recover from today's incident, but AWS Redshift continues to experience issues, which impacts Simon AI's segmentation and customer filtering features. We expect these issues to continue for several hours.
Oct 20, 21:07 UTC
Identified - After additional investigation and monitoring from the previous incident, the following services are listed as degraded until the AWS incident is fully resolved.
Oct 20, 13:32 UTC
Oct 20, 2025
Third Party Outage: AWS
Resolved - We've successfully recovered from the AWS incident.
Oct 20, 10:26 UTC
Monitoring - AWS had an outage that impacted a number of services that we rely on, including our ability to update our Status Page in a timely manner.

The only impacted region was us-east-1. Journeys, Syncs, and Pipes have delayed processing that we are actively recovering from. Incoming events were delayed.

More information on the outage. https://health.aws.amazon.com/health/status
Oct 20, 10:00 UTC
Oct 19, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage