All Systems Operational

Uptime over the past 90 days. View historical uptime.
Simon Web App Operational
90 days ago
99.99 % uptime
Today
Journeys Operational
90 days ago
100.0 % uptime
Today
Simon Event Trigger Flows Operational
90 days ago
100.0 % uptime
Today
Simon Data Pipes Operational
90 days ago
99.99 % uptime
Today
Simon Data Syncs Operational
90 days ago
100.0 % uptime
Today
Simon Audience API Operational
90 days ago
99.99 % uptime
Today
Simon Mail Operational
90 days ago
100.0 % uptime
Today
Simon Mail (message sending) Operational
90 days ago
100.0 % uptime
Today
Simon Mail (subscription management) Operational
90 days ago
100.0 % uptime
Today
3rd Party Email Operational
90 days ago
100.0 % uptime
Today
SendGrid API Operational
90 days ago
100.0 % uptime
Today
Iterable Global API Operational
90 days ago
100.0 % uptime
Today
3rd Party Push Operational
90 days ago
100.0 % uptime
Today
Airship Mobile Messaging Operational
90 days ago
100.0 % uptime
Today
AWS sns Operational
90 days ago
100.0 % uptime
Today
3rd Party SMS Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Delivery Notifications & Status Callbacks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Pipes maintenance Jun 8, 2026 22:00 - Jun 9, 2026 00:00 UTC

We will be doing routine system maintenance on our Simon Data Pipes at this time.
Posted on Jun 03, 2026 - 20:45 UTC

Journeys and Syncs Maintenance Jun 10, 2026 22:00 - Jun 11, 2026 00:00 UTC

We will be doing routine maintenance on our Journeys and Syncs systems at this time.
Posted on Jun 03, 2026 - 20:47 UTC
Jun 5, 2026

No incidents reported today.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026
Web Console and Audience API services degraded
Resolved - There was a network hiccup from all of our services to our application database. All of our services momentarily lost connectivity during the outage. Restarting services restored connectivity.
Jun 2, 17:09 UTC
Monitoring - Services appear to be back to healthy. We're investigating the root cause.
Jun 2, 16:31 UTC
Investigating - We're seeing errors on our web console and Audience API and are actively investigating.
Jun 2, 16:17 UTC
Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026
Intermittent Issues Affecting Support Ticket Submission
Resolved - Our Zendesk account issues have been remediated.
May 30, 00:08 UTC
Update - We are still experiencing an API issue affecting our Support Center. During this time, ticket submissions through the Simon UI are unavailable.
Our team is actively investigating and working to restore full functionality as quickly as possible. We apologize for the inconvenience.
What to do in the meantime:
- Submit new tickets via email Send your support request directly to support@simondata.zendesk.com. Your ticket will be created automatically.
- Reply to existing tickets via email Please reply directly to the email thread for your ticket rather than responding within the Simon UI. This ensures your message is received by our team.
May 27, 20:17 UTC
Identified - The issue with our authentication into Zendesk has regressed. We are actively working with Zendesk support and our internal team to implement a fix for it.
May 27, 16:38 UTC
Monitoring - Following some difficulties rolling over to a new Zendesk contract, we are now able to submit and edit tickets in Support Center. We are actively monitoring the issue for any other outstanding failure points.
May 26, 14:48 UTC
Investigating - We are investigating an issue affecting the ability to submit and interact with support tickets through the Simon Web App. Customers can continue to respond to existing open tickets via email while we work to resolve the issue. We will provide further updates as more information becomes available.
May 22, 17:55 UTC
May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026
May 26, 2026
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
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